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Facebook-owned WhatsApp extends message deletion time
Facebook-owned WhatsApp extends message deletion time
Facebook-owned WhatsApp is changing the amount of time you have to delete messages you've sent for all recipients. According to WABetaInfo, since the release of WhatsApp beta for Android 2.18.69, the messaging app allows users 2¹² seconds (4,096 seconds, which is 68 minutes, 16 seconds) to take back a message you didn't want to send. It replaces it with a "this was deleted" message. The feature has since been added to the iOS and Windows Phone apps via updates.
First released last October, the "delete for everyone" feature used to allow you only 7 minutes to delete a message. The app had a flaw though, allowing people with modified versions of the app from third-party sites to delete messages as far back as three years.
This has been fixed as well, and when a revoke request comes in, it will make sure the message was sent within 24 hours. This time limit was decided in case the recipient of the message that is being deleted didn't have their phone on. If they don't turn their phone on in 24 hours, the message will not be deleted.
Facebook, WhatsApp and Instagram coming back online after widespread outage
Facebook, WhatsApp and Instagram coming back online after widespread outage
Facebook, WhatsApp and Instagram are starting to come back online after a widespread outage lasted more than six hours on Monday, disrupting communications for the company's roughly 3 billion users.
"To the huge community of people and businesses around the world who depend on us: we're sorry. We've been working hard to restore access to our apps and services and are happy to report they are coming back online now. Thank you for bearing with us," Facebook said in a tweet.
The three social networks -- all owned by Facebook -- started having issues around 11:40 a.m. ET, according to Down Detector, a crowdsourced website that tracks online outages.
The company acknowledged that it was having issues shortly after noon ET, saying in a tweet from its WhatsApp account that it's "working to get things back to normal and will send an update here as soon as possible." Similar messages were shared on the Twitter accounts for Facebook and Facebook Messenger.
Hours later, Facebook CTO Mike Schroepfer said in a tweet that the company was "experiencing networking issues" and working as fast as possible "debug and restore" its services.
Facebook later said in a company blog that it believed a "faulty configuration" change was the cause of the outage
The outage -- and the resulting reaction on Twitter -- underscores both our dependency on the social networks and the love-hate relationship they inspire. Being unable to post on Facebook or Instagram elicited equal parts frustration and relief, with some relishing the break from being constantly connected to our digital lives. Ironically, it's those very social media platforms that allow us to express our collectively mixed feelings about the situation.
Outages are nothing new in the online world, and services often go offline or experience slowdowns. Facebook's outage on Monday, however, was unusual in that it struck a suite of the company's products, including its central site and WhatsApp, an encrypted messaging service used widely around the world. Facebook is deeply enmeshed in global infrastructure and the outage disrupted communications for the company's billions of users. The website and its services are used for everything from casual chatting to business transactions.
It isn't immediately clear what caused the issue for the three properties. Security expert Brian Krebs said it appears to be a DNS related-issue, adding that something "caused the company to revoke key digital records that tell computers and other Internet-enabled devices how to find these destinations online."
Cloudflare, a content delivery network that hosts customers data for fast access around the world, had its own explanation of what might have happened.
"Facebook and its sites had effectively disconnected themselves from the Internet," Cloudflare concluded. "It was as if someone had 'pulled the cables' from their data centers all at once and disconnected them from the internet.
Facebook's problem involved a combination of two fundamental internet technologies, BGP and DNS, both instrumental to helping computing devices to connect across the network. The Border Gateway Protocol (BGP) helps establish the best way to send data hopping from one device to another until it reaches its final destination. The Domain Name System (DNS) translates human comprehensible network names like facebook.com into the numeric Internet Protocol (IP) addresses that actually are used to address and route data across the internet.
Just before 9 a.m. PT, Cloudflare detected a flurry of unusual updates from Facebook describing changes to how BGP should handle Facebook's part of the network. Specifically, the updates cut off network routes to Facebook's DNS servers. With those servers offline, typing "facebook.com" in a browser or using the app to try to reach Facebook failed.
In addition to Facebook's services and apps being down, some of the company's internal tools were also reportedly impacted by the outage. Instagram CEO Adam Mosseri said in a tweet that it felt like a "snow day."
The Facebook outage appears to have caused a headache for Twitter, as well, with more people heading there after finding Facebook down.
"Sometimes more people than usual use Twitter," Twitter tweeted Monday afternoon. "We prepare for these moments, but today things didn't go exactly as planned."
The outage cost Facebook an estimated $60 million in forgone revenue as of 1 p.m. PT/4 p.m. ET, according to Fortune and Snopes. The two publications calculated the lost revenue by using the roughly $29 billion the company reported in its second-quarter earnings. Facebook makes roughly $319.6 million per day in revenue, $13.3 million per hour, $220,000 per minute, and $3,700 per second. The outlets then used those numbers to calculate revenue loss based on how long the outage has lasted.
Shares in the social network dropped nearly 5% to $326.23 per share amid a broad selloff in social media stocks. (Shares of Twitter and Snap were both off more than 5%.)
The slide in Facebook stock weighed on CEO Mark Zuckerberg's net worth, which dropped to $121.6 billion. His net worth is now less than Microsoft co-founder Bill Gates and is the fifth wealthiest person in the world, according to Bloomberg.
The outage creates another headache for Facebook, which is battling a massive public relations nightmare in the wake of a whistleblower's allegations that the social network is aware of harm that content on its services causes. The allegations were detailed in a series of stories published by The Wall Street Journal based on research leaked by the whistleblower that said the company ignored research about how Instagram can harm teen girls and that an algorithm change made users angrier.
The whistleblower, a former Facebook product engineer named Frances Haugen, is scheduled to testify to Congress on Tuesday. She detailed some of her allegations in a televised interview on Sunday.
"Facebook, over and over again, chose to optimize for its own interests, like making more money," she told 60 Minutes' Scott Pelley.
As is often the case with outages, users flocked to other social networks to complain and also revel in the Facebook outage. Instagram and Facebook quickly became the top trending topic on Twitter in the US, and dominated other locations around the world as well. Twitter even got in on the joke, with the company's official account tweeting, "Hello literally everyone," and CEO Jack Dorsey asking "how much?" in response to tweets suggesting Facebook's domain was for sale.
This isn't the first time Facebook has suffered from a lengthy outage. In 2019, Facebook's services suffered from a daylong outage that the company blamed on a "server configuration issue." In previous outages, the social network has also cited a DNS issue or a central software problem as causes.,
Read more: Funniest memes and jokes about Facebook, WhatsApp and Instagram outage
CNET has contacted Facebook for additional comment and we'll update when we hear back.
CNET's Carrie Mihalcik and Stephen Shankland contributed to this report.
Facebook-owned WhatsApp launches new WhatsApp Business app
Facebook-owned WhatsApp launches new WhatsApp Business app
WhatsApp is king of the messenger apps, with over a billion daily users. Now, the Facebook-owned company looks to better expand its reach to businesses.
WhatsApp Business is a free Android app released Thursday in the US, UK, Mexico, Italy and Indonesia, with more countries coming soon. WhatsApp did not state when or if an iOS version would be available.
The app is for businesses to download -- the customer side will be integrated into the existing WhatsApp app. Business has a suite of features that makes it easier for small businesses to communicate with customers, including the ability to get verified business profiles, set up frequently asked questions, a quick reply feature and more. It'll also have desktop support.
WhatsApp Business could be a big boon in developing nations, where more informal platforms, like WhatsApp, are used by small businesses to advertise, liaise and sell to customers. WhatsApp, pointing to a study done by Morning Consult, said over 80 percent of small businesses in India and Brazil use the app to help them grow their businesses.
WhatsApp is the second biggest messanging app in the world -- second only to Facebook Messenger, which had 1.2 billion users as of late April.
WhatsApp has been contacted for information on when an iOS app will be released.
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Why WhatsApp users are pushing family members to Signal
Why WhatsApp users are pushing family members to Signal
When WhatsApp users started freaking out about privacy on the messaging app last month, Kevin Woblick knew it was time to encourage his family to move to another chat service: Signal.
The 30-year-old German software developer had broached the topic after Edward Snowden leaked classified documents detailing America's mass surveillance program. But Woblick couldn't convince his family to delete WhatsApp despite the Snowden news and the global uproar over digital privacy that followed. So this time, he took a gentler approach.
"It wouldn't be too inconvenient to have a second messenger on your phone right?" he asked his family. He found it amusing that his grandma was the first to agree to download the app. Then, the rest of his family followed.
Woblick and his family are among the exodus of WhatsApp users bolting from the Facebook-owned messaging app to services like Signal that are seen as secure alternatives. Making the move isn't easy, because people naturally gravitate toward apps their friends and family use, and then stick with them. In India, WhatsApp's largest market, switching to another messaging service is even tougher because of its enormous reach.
WhatsApp, which Facebook bought in 2014 for $19 billion, is used by more than 2 billion people in over 180 countries. The popular app is an online space where people go to chat, shop and share news. More than 175 million people message a business on WhatsApp daily, allowing them to browse or buy items, ranging from cakes to flights. The messaging app, though, has also been criticized for not doing enough to curb the spread of misinformation that fuels violence. In 2018, false rumors about child kidnappers ignited mob violence and killings in India, prompting WhatsApp to limit message forwarding.
Outrage over privacy on WhatsApp began to grow in January, when the service notified users it was updating its privacy policy and terms of service. The update included details about how WhatsApp data could be used and shared when a user messages a business on the app. Some users thought the changes meant WhatsApp could read their messages and listen to their personal phone calls. WhatsApp said the messaging service can't read personal messages, because they're end-to-end encrypted, and that the changes wouldn't expand the app's ability to share data with Facebook.
WhatsApp responded to the fallout, pushing back the update until May. It placed newspaper ads in India, shared more information on its website, and used Status, a tool that lets users post content that disappears within 24 hours, to assure people their personal WhatsApp messages remain private.
By then, though, the damage had been done.
From Jan.1 to Jan. 25, compared with Dec. 7 to Dec. 31, Signal installs jumped 4,868%, while downloads of WhatsApp fell roughly 16%, according to data from data analytics firm SensorTower. At one point, the surge in new users led to a daylong outage on Signal. A spokesperson for Signal said the app "had a record breaking January" but declined to say how many users are on the app.
Unlike WhatsApp, Signal isn't owned by a company. It's funded by a nonprofit set up by Moxie Marlinspike and Brian Acton, who co-founded WhatsApp but left the social media giant in 2017. Besides the user outrage, the encrypted-messaging service has also been endorsed by high-profile figures, including Snowden and Tesla and SpaceX CEO Elon Musk.
David Choffnes, an associate computer science professor at Northeastern University, said WhatsApp's policy updates could've rekindled concerns over Facebook's poor track record with privacy. He pointed to the scandal involving Cambridge Analytica, a British political consultancy, that harvested the data of roughly 87 million Facebook users without their permission.
"The whole world has lost a lot of trust in Facebook," Choffnes said, adding that the WhatsApp backlash "was sort of like a powder keg ready to ignite."
Nidhi Hegde, director of strategy and programs at the American Economic Liberties Project in Washington, DC, said her family uses a mix of WhatsApp and Signal. Some didn't want to switch to a new messaging service, especially after WhatsApp delayed its privacy updates. On Thursday, WhatsApp was No. 3 in Apple's top apps for social networking, and Signal was No. 12.
"I think what it has done is make a lot more people (like my mom and older relatives) who are not particularly tech-savvy or thinking about privacy become more aware of Facebook's power and how their personal data is mined for targeted advertising to feed Facebook's business," Hegde said in an email. "And they are now significantly concerned that they have no choice but to accept the terms."
Last month, WhatsApp users got a notice telling them the app's 3,800-word privacy policy and 5,000-word terms of service were being updated to include information about processing of user data, the ability of businesses to use Facebook services for managing chats, and the relationship between WhatsApp and Facebook. The notice linked to the revised policies but didn't outline the exact changes users were agreeing to if they accepted the updates.
The changes spell out what happens to your data when you message a business on WhatsApp, which is different from chatting with friends and family. Some businesses might make communications available to a third-party service provider that manages their chats with customers, which can include Facebook, the revised privacy policy says. WhatsApp labels chats with businesses that use Facebook's services to manage their conversations. A WhatsApp FAQ on the changes also notes that when a person messages a business, the store might use that information for marketing, which could include Facebook ads.
Some users thought the updates meant WhatsApp was going to force them to share personal data with Facebook for the first time. (But WhatsApp has already been sharing data with Facebook to suggest content and connections, and display "relevant offers and ads." The company updated its privacy policy in 2016 to reflect that and WhatsApp users that year were allowed to opt out of this data sharing.)
On social media, WhatsApp users quickly began sharing strategies about how to get family and friends to migrate to Signal or other messaging apps.
Siddharth Rao created a public Google doc he shared on Twitter titled "How to start a conversation about the Signal app with your family." Rao, a security and privacy researcher in Finland, said he's trying to learn more from WhatsApp users about their experience migrating to Signal and whether they stayed after the move. Many of the people who added to the document still have "one leg" in WhatsApp and the other in Signal, he said.
One strategy included in the document is to lie and tell people that WhatsApp is shutting down. Other tips include easing users into deleting WhatsApp after they've tried Signal, by disabling notifications for the Facebook-owned app.
Shachin Bharadwaj, an entrepreneur who splits his time between India and California, said he received anxious messages from his parents after the privacy changes were announced, concerned that WhatsApp was going to read their chats. The 38-year-old said he also recalled seeing videos, including one that called Facebook "evil" and claimed the company was planning to listen to users' conversations.
Bharadwaj knows that private messages remain encrypted on WhatsApp, but that didn't stop him from downloading Signal last month. He's used WhatsApp to order items such as medication in India, but he feels like there's just "too much happening" on the Facebook-owned service and wants to keep his most personal chats, like his family chats, on Signal. He now splits his messaging between the apps.
"I don't think you can ever leave WhatsApp as of the situation in India today," Bharadwaj said, pointing to the amount of WhatsApp users in that country. "But my idea was to move quality conversations to Signal."
As for Woblick, he thinks it'll "take a lot of time" before he's comfortable deleting WhatsApp, because some of his friends stayed on the app. For now, however, he's OK with using both. "For me it was more important to do that first step and migrate the most important people and contacts to Signal so I'm able to work with them without needing to use WhatsApp," he said.
